Cat Mate Elite Selective Chip and Disc Cat Flap

This is the first review I have every written on any product. Arrived in good condition. Appeared to be well made. Both myself and my girlfriend have now spent over an hour each just trying to get this to work. We have each read the instructions many times and used 2 different cats (one has a microchip only 6 months old) with no luck. The door appears to be reading the chip however it simply does not work. We either can't get it to lock when it's supposed to or we can't get it to unlcok when the chip is being read. I have no idea if I simply have one defective unit or if this is really that poorly made, regardless I will be returning.

1/24 Update: -Prior to sending unit back I decided to call the company. The rep was very knowledgeadble and walked me through setting up the door in 5 minutes. However her instructions were completely different than the instructions given with the door! And no this is not a lack of ability on my part, between my GF and I we hold 2 doctorates. Anyway door now seems to work as advertised althoug I haven't installed it yet. Additionally I would like to see a better description of the functions in the instructions. For example no where does it mention ANY animals can go out of the door but only chipped ones can enter. Also you can not set the door to respond differently to indeividual chips, whatever you set it as applies to every chip you have programmed. None of these bothered me but it should be advertised as such, or at least explained in the instructions. For those reasons 3 out of 5.

This is the only chip and disc door I have found on the market, and the concept is great. It only comes in one size, which is tough for the tubby cat. The door requires pressure before it will read the ID tags, forcing the cat to press and be locked out once and then try again before they can get let in. If an unknown cat attempts entry, the door locks in both directions, not allowing the inside cat out until it senses the ID tag. The door has a difficult time reading the tag from the inside approach. We've had occasional random misreads and lock outs as well

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We are still in training mode so I haven't used the chip reader yet but so far this seems to be a solid product that is well constructed. I have an older cat that has never used a cat flap so it is taking some time to get her past her fear and distrust of the door. I am using it in the unlocked training mode and I put a couple of cat treats on the outside to provide some incentive for her to push through. She seems fine coming in (fear based I think) but is a bit reluctant to go out. It's been five days now and she is going out on her own now (without me directing her). the door itself has worked as advertised.

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