Petmate Walkabout Retractable Belted Leash for Dogs up to 110 Pounds, 16 Feet, Large, Blue

I ordered the Petmate Walkabout retractable leash (pictured) to replace an older one that finally broke after 5 years. I specifically ordered this one because the description said it was the older model, just like the one I had, which was wonderful. The newer models have gotten awful reviews, mainly because they have issues retracting, and are not as strong as the older ones.

You can imagine my surprise and disappointment when I opened the package and found a newer model with a tape like lead, which IS NOT WHAT I ORDERED. Just from looking at it, I can see it is not even close to as strong as the other one. Since Amazon does not provide a customer service agent to talk to, I don't know exactly what to do. If I return, how do I know that my replacement will be like the picture and not another of the same newer version.

I would really appreciate any feedback from customers that have had this same experience or can lead me in the right direction. Thanks!

NOT HAPPY IN BOSTON

Bought one of these to replace a similar Walk About that used chord instead of the flat tape.

Although the tape seems to be fine the recoil spring is way too weak. This causes the tape to stay

out in the elongated position when it should be retracting. The dog then gets tangled in the tape.

Walk About should go back to the prior stronger spring in the older chord model.

Will not buy this brand again unless they make the spring retractor is stronger!

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While I did not purchase this leash online here, I bought it at a local commercial store. This is BY FAR the worst leash I have ever owned. It is supremely irritating on a walk, where frankly the retractable capabilities of this leash are questionable AT BEST. My dog is constantly getting all tangled now, because the leash, when it retracts, does so at a super slow rate. In fact, now that it has gotten chilly, to downright cold, the leash retraction has gotten even worse if that is possible. I would never recommend this leash to anyone else, nor will I ever purchase from this brand again. If I could have given this leash 0 stars, I would have.

Read Best Reviews of Petmate Walkabout Retractable Belted Leash for Dogs up to 110 Pounds, 16 Feet, Large, Blue Here

I purchased this because the old one broke. The older version of this leash was much sturdier. This new version, though lighter, does not have as thick a cord and also the "retracting" does not work as well....somehow it's slower. But all in all it is a very acceptable leash to walk your dog with and seems very capable of controlling my 65lb lab.

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