Bio-Wheel Assembly Replacement - PR1940B

If you buy this item, don't forget the bearings required so the power wheel fits in the filter.

Couldn't find this in my area--so grateful to finally locate it. Product is excellent and arrived in very short time.

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Placed order on Sept 15, 2010 for a Penguin Bio-Wheel Assembly and 6pk of filter cartridges. Received notification that items were shipped the the next day and charged for both items. Received package around 21 Sept with only 6pk filter cartridges and no Bio Wheel assembly. Contacted vendor on 25 Sept 2010 to request status of Bio Wheel Assembly and was informed on 27 Sept 2010 that item was not in stock and it would be sent once it was placed in stock. I was never informed that it wasn't in stock prior to my request for status. That information should communicated when the order is placed or at the latest prior to the items being shipped. I then requested when will the item be available. I was informed on 27 Sept 2010 that it would be available in the following week. I then received another email from vendor on 28 Sept that informed the item was on back order from the vendor and wouldn't be available for 1-2 weeks. To make a long story short I requested a refund. Not sure if anyone else has had this problem but wanted to make sure it was documented. I good business doesn't charge you for items it doesn't have and it keeps you informed if items are not in stock. I gave 1 star for poor business practices not for the product.

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